Senior Manager – Consumer Fraud Strategy and Analytics

The role

We’re looking for an Senior Manager- Consumer Fraud Strategy and Analytics to join our Financial Services team

This is a key role in the Financial Services business which provides leadership and ownership in developing strategies to protect the business from fraud and other financial crime. You will be an expert in fraud and financial crime prevention in consumer lending and payments, and also have a good understanding of the interplay between minimising fraud and maximising sales. To achieve this, you will be highly data literate and have a good knowledge of platforms and techniques to combat fraud and other financial crime.

You will report to the Head of New Business and Transaction Risk who is responsible for new customer lending strategy and transaction risk. In the role you will work closely with other teams in the wider organisation, e.g. Customer Operations, Warehouse Operations, Risk and Compliance and Digital Operations.

A key pillar of our Group Strategy is the creation of a new Financial Services platform, which presents significant growth opportunities. You will be the SME responsible for delivering the capability to manage fraud and other financial crime risk on the new platform, to ensure compliance with regulatory requirements.

What will you do as a Senior Manager- Consumer Fraud Strategy and Analytics at N Brown?

*        As Senior Manager for Consumer Fraud Strategy & Analytics, you would:

*        Provide expertise in all aspects of consumer fraud and financial crime, including knowledge of 1st and 3rd party fraud typologies and fraud detection data, techniques and platforms.

*        Be accountable for delivering effective fraud and financial crime management for both N Brown Group lending and other tender types.

*        Take ownership and responsibility for developing and continually enhancing strategies to prevent 3rd party consumer credit fraud such as impersonation and account takeover, and 1st party fraud, e.g. from customer claims, together with approaches to recover losses and costs where possible.

*        Develop rulesets to prevent payments fraud and work with the Payments Manager and payments acquirer to optimise the strategy for SCA step-ups and exemptions.

*        Lead a team of Fraud Analysts in producing accurate data analysis at pace, and in using modelling techniques to optimise rules to detect fraud whilst minimising the impact to good sales.

*        Accountable for developing and maintaining KPIs and KRIs to ensure that new fraud risks and potential vulnerabilities are detected and understood in a timely fashion.

*        Responsible for developing MI to monitor payments fraud and chargebacks and maintain processes to defend against invalid chargeback claims.

*        Take responsibility for providing cost / benefit appraisals for new approaches, balancing sales losses and data costs against fraud and operational savings.

*        Collaborate closely with Digital Operations to take ownership for driving systems and process changes to ensure that fraud controls remain fit for purpose and are effective for mitigating against change fraud MO and risks.

*        Work closely with the Credit Risk Manager for Originations to maintain effective strategies to validate the identities of new customers.

*        Build effective collaborations with operational managers in Financial Services and the Warehouse, to implement and maintain strategies to deal with consumer fraud.

*        Accountability for ensuring processes are maintained that effectively screen for activity from PEPs and sanctioned individuals, with strategies to monitor or prevent transactions as required.

*        SME responsible for ensuring the fraud and financial crime capabilities required in the new Financial Services platform are delivered.

What skills and experience will you have?

Essential:

*        You would have previous experience in data analysis and strategy development for fraud prevention and detection, working for a direct to consumer lender.

*        You would understand how payment systems work, including knowledge of PSD2, e.g. SCA mechanisms and exemptions.

*        You would understand how to calculate the costs and benefits of fraud management.

*        You should be highly analytical with a demonstrated ability to solve problems through logical thinking.

*        Experience in configuring commercially available fraud platforms and knowledge of third party data sources for fraud detection.

*        You must have excellent organisational skills to prioritise and deliver required output from yourself and your team accurately and in a timely fashion.

*        You would be able to collaborate effectively by building good business relationships with your peers across the business, e.g. in operational departments and digital technology.

*        You should have experience in line management, including personal development or your direct reports.

*        You would be confident in managing external relationships with fraud data and platform providers.

*        You should be resilient and tenacious, and comfortable working in a fast paced environment.

*        You should have excellent presentational skills, producing clear and succinct reports and presentations that can summarise complex analysis and articulate a clear strategy.

Desirable:

*        You would have worked in a consumer fraud management role for an online retail lender.

*        You would have managed multiple direct reports effectively.

*        You would have experience in platforms such as Cybersource, Threatmetrix or Mitek.

*        Experience using SQL, SAS or Python for data mining and analysis.

What’s in it for you?

*        Hybrid working

*        24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days

*        Annual bonus scheme

*        Enhanced maternity and adoption leave

*        Company pension with up to 8% N Brown contribution

*        Mental Health support both internally and externally, including access to our wellbeing champions and counselling services

*        A range of financial wellbeing support

*        Colleague discount across all N Brown brands

*        Onsite café with subsidised rates and local restaurant discounts!

*        Life Assurance and Private Medical Insurance

*        Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week and our core working hours are between 10am - 4pm. Given we don’t have strict working hours you can find the working pattern that’s right for you.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!