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Culture and values

our vision, mission and purpose are our north star.
it's what we're all working to achieve. it's the reason we exist.

OUR VISION

Championing inclusion, we'll become the most loved and trusted fashion retailer.

Our Mission

We're obsessed with our customers and have been for generations. We delight them with products, service and finance to fit their lives.

Our Purpose

We exist to make our customers look and feel amazing.

When we focus on these things and work together, we achieve great things. We're obsessed with creating a culture that supports this - where people feel a sense of belonging and are empowered to make things happen.

how we work

At N Brown we work in an agile way. We're focused on delivering value and the best possible experience for our customers, and working in this way allows us to do that with as much flexibility and as few constraints as possible. We have clear goals but the freedom to adapt and respond quickly to changing conditions so that we're able to find the best ways of achieving them.

So what does working in agile look and feel like?

We work together in collaborative, cross-functional teams to deliver a common goal. It's an empowering way of working that allows us to be innovative, productive, and make things happen. Working in an agile way means you'll always be surrounded by people from different areas of the business and you'll work together to get things done and help us stay ahead in the ever-changing world of digital retail.

living our values and behaviours

Our values and behaviours champion who we are, what we do and how we do it.

  • Motivated by pace

    ​We keep up in the fast-moving world of retail and we’re ready for anything. Ready to think, ready to plan, ready to be brave, ready to deliver.

    Motivated by pace
  • Empowered by trust

    ​We encourage people to express themselves and build relationships on trust, not control. We give everyone the opportunity to take responsibility and get things done.

    Empowered by trust
  • Driven by curiosity

    ​The more we ask, the more we learn – about customers, fashion, our business, our industry and ourselves. We question, we explore and we dig deeper because that’s where we find opportunity.

    Driven by curiosity
  • Together for the customer

    ​We’re all working towards one goal – to help people look and feel amazing. We challenge and support one another. We’re always honest and can rely on each other, because win or lose, we do it together.

    Together for the customer