Digital Product Manager- Financial Services

We’re looking for an experienced Digital Product Manager to join us here at N Brown Group! In this role, you’ll focus on enhancing our retail credit proposition, helping to make our great products more affordable for customers. The ideal candidate will be driven by creating accessible, customer-centric financial solutions that balance our mission of making customers look and feel amazing with responsible lending practices. You’ll work closely with stakeholders across the business to understand customer needs, assess market trends, and analyse how leading e-commerce companies are innovating in retail credit.

Collaborating with your squad—including developers, designers, and analysts—you’ll design and deliver experiences that simplify credit access, improve usability, and enhance customer satisfaction. To succeed, you’ll need prior experience in product management, a solid understanding of financial or credit-related products, and a proven ability to deliver in an agile enterprise environment.

What will you do as a Product Manager at N Brown? 

• Engage with stakeholders to formulate the vision, strategy and roadmap for your product and execute it well by delivering high quality customer experiences that solve real customer problems
• Working closely with our financial services colleagues you will be responsible for creating a credit experience that helps our customers shop across our retail brands.
• Understanding of product market fit and the iterative process to creating products (minimum viable product, minimum marketable product etc)
• Understand key user personas, customers & stakeholders for your product
• Go to person for customer product – you know the product inside and out so can champion its features
• Effectively document and explain new requirements to the squad using user stories, personas, and acceptance tests and help the team in breaking down pieces of work/epic into smaller, deliverable chunks of value that can be delivered faster
• Steer sprint/release planning sessions by working with colleagues to plan sprints/releases that deliver maximum business value in least effort
• Create and own OKRs which align to the product/business strategy
• Monitor competitor activity and overseas market trends
• Drive the acceptance and adoption of ideas and improvements with product and technology stakeholders
• Present to other areas of the business (monthly showcase/quarterly business review) on your product with a focus on value delivered
• Lead discovery work for a new customer problem, collaborating with developers and UX to prototype and validate hypotheses
• Clear prioritisation to always work on the most important initiative at that moment in time
• Provide support to peers in the product community and wider product leadership team

What skills and experience will you have?

• Experience of working within a retail credit or fintech environment is essential for this role
• Knowledge and experience of product management best practice & methodologies.
• Proven success of having managed a complex product that led to the delivery of significant value to your stakeholders
• Customer centric mentality, prioritising work that solves real customer problems
• Clear communicator who can explain complex technology approaches to non-technical audiences
• Effective at stakeholder management – the right people know the right level of information
• Understand user research/design thinking concepts and applied those for your product work
• Good knowledge in the use of tools & techniques for backlog prioritisation, managing dependencies and for gaining insights using available data points
• Broad knowledge and understanding of the technologies relevant to product management
• Knowledge and experience of software development methodologies and processes

What’s in it for you?

• Hybrid working
• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Access to Apricity, a self-funding IVF benefit at a reduced rate
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown – who we are and why work for us? 

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Ways of Working 

We offer hybrid working which varies across the business depending on the role you’re in.. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our full-time working hours are 36.17 per week over 5-days. We don’t have strict working hours therefore there is some flexibility around start and finish times as long as you are meeting the needs of the business.

Our promise to you: 

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown? 

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!