Digital Product Manager

N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

The role

We’re looking for an experienced Digital Product Manager to join us here at N Brown Group! The ideal candidate will be able to quantify real customer problems and work with developers, designers and analysts to create experiences that solve these problems. The role also has externally facing elements which are outside of the squad development process (interfacing with other areas of the business to gather their requirements/understanding where the fashion market is today/what other e-commerce companies are doing). You must have previous experience of working in product.

What’s in it for you?

• Hybrid working
• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Access to Apricity, a self-funding IVF benefit at a reduced rate
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

What will you do as a Product Manager at N Brown?

• Own the end to end experience for Customer, involving multiple stakeholders
• Engage with stakeholders to formulate the vision, strategy and roadmap for your product and execute it well by delivering high quality customer experiences that solve real customer problems
• Understanding of product market fit and the iterative process to creating products (minimum viable product, minimum marketable product etc)
• Understand key user personas, customers & stakeholders for your product
• Go to person for customer product – you know the product inside and out so can champion its features
• Effectively document and explain new requirements to the squad using user stories, personas, and acceptance tests and help the team in breaking down pieces of work/epic into smaller, deliverable chunks of value that can be delivered faster
• Steer sprint/release planning sessions by working with colleagues to plan sprints/releases that deliver maximum business value in least effort
• Create and own OKRs which align to the product/business strategy
• Monitor competitor activity and overseas market trends
• Drive the acceptance and adoption of ideas and improvements with product and technology stakeholders
• Present to other areas of the business (monthly showcase/quarterly business review) on your product with a focus on value delivered
• Lead discovery work for a new customer problem, collaborating with developers and UX to prototype and validate hypotheses
• Clear prioritisation to always work on the most important initiative at that moment in time
• Provide support to peers in the product community and wider product leadership team

What skills and experience will you have?

• Knowledge and experience of product management best practice & methodologies.
• Proven success of having managed a complex product that led to the delivery of significant value to your stakeholders
• Customer centric mentality, prioritising work that solves real customer problems
• Clear communicator who can explain complex technology approaches to non-technical audiences
• Effective at stakeholder management – the right people know the right level of information
• Understand user research/design thinking concepts and applied those for your product work
• Good knowledge in the use of tools & techniques for backlog prioritisation, managing dependencies and for gaining insights using available data points
• Broad knowledge and understanding of the technologies relevant to product management
• Knowledge and experience of software development methodologies and processes

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. For this role, the expectation would be 1 day per week. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week and our core working hours are between 10am - 4pm. Given we don’t have strict working hours you can find the working pattern that’s right for you.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!