Technical Administrator

The role

We’re Recruiting a Technical Administrator join our Retail Team

The role of the Technical Administrator is to support with Administrational actions to enable delivery of the product strategy by ensuring product information is recorded and correctly inputted into required systems enabling the products of the best quality to be received by our customers on time and in full.

What will you do as a Technical Administrator at N Brown?

• Allocate and input weights and dimensions into system with agreed SLA. 
• Action issues relating to weights and dimensions within agreed SLA. 
• Generate daily and weekly reports as required. 
• Identify and amend any incorrect product/ packaging weights and dimensions data.  
• Monitor data in the Pivott88 compliance system 
• Log progress of pivot88 data and report monthly to management team.   
• Manage customer expectations though accurate and timely communication with Technical, MIS and Logistics teams. 
• Ensure ‘general housekeeping’ to maintain the integrity of the technical folders and keeping information up to date and correct in all relevant systems and database’s
• Other Admin duties are also an essential daily part of the Technical Admin role as you are providing full administrative support to the Technical team.

What skills and experience will you have?

• Excellent administrative, communication and organisation skills 
• A keen interest in data, systems & reporting  
• Quality focused & timely 
• Motivated & driven to exceed expectations 
• Happy to work independently 
• Retail administration experience preferred
• Strong knowledge of Microsoft suites- excel, word. 
• Useful if used mainframe or packsys logistics, size and weight systems or similar systems

What’s in it for you?

• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Access to Apricity, a self-funding IVF benefit at a reduced rate
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown – who we are and why work for us? 

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in.  Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our full-time working hours are 36.17 per week over 5-days. We don’t have strict working hours therefore there is some flexibility around start and finish times as long as you are meeting the needs of the business.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status