The role

We’re looking for a Payments Strategy Manager to join our Financial Services Domain. This is a key role in the business which provides ownership of our customer payment products, processes and strategy, spanning checkout payments and credit facility repayments. The role is ideal for somebody who has worked with ecommerce payments and is looking to step up into a managerial role.

Working alongside a team of commercial analysts, product and marketing experts, you would report to the Head of Financial Services Customer Strategy who is responsible for leading the strategy behind our payment and credit options. In the role you would also work closely with the wider organisation, e.g. teams looking after Financial Crime, Risk and Compliance, Digital Technology and Finance.

A key pillar of our Group Strategy is the creation of a new Financial Services platform, which presents significant growth opportunities for the business. In this role you would be responsible for setting out payments requirements for the new platform.

What will you do as a Payments Strategy Manager at N Brown?

Be the subject matter expert for payment regulation and product across the business.
Understand scheme rules and ensure the business remains compliant.
Lead the monthly payments forum providing updates on performance, risks and initiatives.
Identify and drive commercial payments initiatives to improve the customer experience, drive revenue and reduce costs.
Own the relationship with our payments service providers, ensuring we receive the required service at competitive price.
Work with Information Security teams and external suppliers to ensure the organisation is PCI compliant.
Work with Finance to ensure payments or refunds made can be properly reconciled.
Ensure the business minimises customer friction during SCA, whilst retaining protections against financial crime.
Maintain payment dispute & complaint processes.
Ensure the payments service operates reliably, resolving any issues quickly where they may arise and analysing causes to ensure the risk of repeat is minimised.

What skills and experience will you have?

Essential

You would have previous experience as a senior analyst or manager working with payments processing in an ecommerce environment.
You understand the technical steps involved in processing of payments from cards, mobile wallets, BACS, Direct Debits and Faster Payments.
Have a good understanding of payments regulation such as PSD2, PCI and scheme rules. You should be able to articulate business risk associated with these.
Be commercially minded with good industry knowledge of best practice to recognise opportunities to increase payments efficiency.
Be confident to work with external providers as the business owner of payment solutions.
You should be highly analytical with a demonstrated ability to solve problems through logical thinking.
You would have excellent presentation skills using Microsoft Office suite.
You must have excellent organisational skills to prioritise and deliver required output from yourself and your direct report accurately and in a timely fashion.
You would be able to collaborate effectively by building good business relationships with your peers across the business, e.g. digital technology, financial crime, customer operations and finance teams.
You will be confident in owning your area of expertise and to justify and backup an approach to others.
Knowledge of direct debit processes.

Desirable

You would have previous experience working in Financial Services.
You may have managed or coached more junior analysts.
You would be comfortable extracting and analysing large datasets.
You may have experience or industry knowledge of open banking payment Initiation.

What’s in it for you?

Hybrid working
24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
Annual bonus scheme
Enhanced maternity and adoption leave
Access to Apricity, a self-funding IVF benefit at a reduced rate
Company pension with up to 8% N Brown contribution
Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
A range of financial wellbeing support
Colleague discount across all N Brown brands
Onsite café with subsidised rates and local restaurant discounts!
Life Assurance and Private Medical Insurance
Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. For this role, the expectation would be 2 days per week. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week and our core working hours are between 10am - 4pm. Given we don’t have strict working hours you can find the working pattern that’s right for you.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!