Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers. You will be part of our home team who have a strong strategy to grow home and are passionate about offering home products for our customers.

Working here you’ll explore everything the world of digital retail has to offer — asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers’ lives. We are proud to be N Brown.

We are currently looking for a Director of Decision Intelligence to join our team.

Role Overview

Director of Decision Intelligence

This Director of Decision Intelligence is pivotal in leveraging data to drive decision-making, optimise commercial performance, and enhance customer intelligence. The Director of Decision Intelligence will develop and oversee our data strategy, analytics, science, and visualisation teams, ensuring that data-driven insights are at the core of our pricing, promotions, marketing, supply chain and customer engagement and retention strategies.

The successful post holder will have strong commercial drive and acumen, and a customer-first attitude, with proven experience in a digitally led eCommerce or related environment. You will work with your peers and internal customers to create, communicate, implement, and deliver a clear strategic narrative, imbed a community of practice model to align data capabilities across the business, and elevate the focus on data being an asset to win in our market.

Reporting to the CEO of Retail this role is fundamental to delivering both its commercial and customer objectives.

Responsibilities & Accountabilities

Strategic and Tactical Leadership

* Develop and implement a commercial data strategy aligned with business objectives.

* Act as the bridge between data teams and commercial functions, ensuring insights drive revenue growth, profitability, and operational efficiency.

* Champion a data-driven mindset across the business, promoting best practices in analytics and decision-making.

Data & Analytics

* Oversee the development of predictive models and AI-driven insights to improve pricing, demand forecasting, customer segmentation and customer lifetime value.

* Lead the build out of self-serve analytics tools, enabling commercial teams to access and utilise data effectively.

* Work closely with marketing, trading, product, finance, FS and operations teams to translate data into actionable commercial strategies.

Team Leadership & Development

* Lead, mentor, and grow a team of commercial data analysts, scientists, and visualisation specialists.

* Foster a culture of continuous learning, innovation, and collaboration within the team.

* Ensure the team is equipped with the right skills, tools, and technology to succeed.

* Develop & lead the group Data Community including all data teams across N Brown.

Performance Optimisation & Reporting

* Define and track key performance metrics (KPIs) related to sales, customer behaviour, and profitability.

* Drive efficiency and effectiveness in pricing, promotions, and assortment strategies using data-driven insights.

* Own the commercial data reporting function, ensuring accuracy, accessibility, and relevance of insights.

Technology & Data Governance

* Lead the data governance approach, partnering with Digital Product and Data Engineering teams to ensure high-quality data infrastructure and governance.

* Ensure compliance with UK data regulations (e.g., GDPR) and best practices in data ethics and security.

* Evaluate and integrate new data technologies and tools to enhance analytical capabilities.

Relevant Experience

* Proven track record as a data leader in a digital retail, eCommerce, or consumer-focused business.

* Strong experience in commercial analytics, pricing strategy, customer insights, revenue optimisation, etc.

* Expertise in data science, predictive modelling, and machine learning in a commercial context.

* Proficiency in SQL, Python, R, or other analytics tools (preferred but not essential).

* Experience working with BI tools (Tableau, Power BI, Looker, etc.) and cloud data platforms (e.g., AWS, GCP, Azure).

* Strong leadership skills with experience managing and developing high-performing teams.

* Ability to translate complex data insights into clear business recommendations for non-technical stakeholders.

What’s in it for you?

24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
Annual bonus scheme
Enhanced maternity and adoption leave
Company pension with up to 8% N Brown contribution
Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
A range of financial wellbeing support
Colleague discount across all N Brown brands
Onsite café with subsidised rates and local restaurant discounts!
Life Assurance and Private Medical Insurance
Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!
Our full-time working hours are 36.17 per week over 5-days. We don’t have strict working hours therefore there is some flexibility around start and finish times as long as you are meeting the needs of the business.
Our promise to you:
We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.