Head Office

Our Head office and Contact Centres are lively, vibrant and welcoming homes to over 1,200 of our colleagues. They have excellent on-site facilities and are only a short walk to all the shopping, social and cultural attractions of Manchester city centre. Our Head Office and Contact Centres house all the central functions you’d expect from a large market leading multi-channel retailer. It’s a great place to work!

Marketing

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Why join our global marketing division? We are a leading ecommerce business here in the North West, with 100’s of innovative marketeers working creatively to ensure we reach our customers in the best possible way. With leading technology and the implementation of new systems, we are confident we have the best talent at the heart of N Brown, working collaboratively to become the globally loved leaders in fashion that fits. Whether you are a Product Owner, eCommerce superstar or CRM Executive, we have a role for you!

  • Digital
  • Global Comms & PR
  • ECommerce & customer trading
  • Customer and Digital Experience
  • Creative
  • International
  • Marketing Production
  • Marketing Strategy, Planning, Insight

Apply for roles in Marketing here.

IT

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Our IT experts at N Brown have one aim: to make sure we have the IT infrastructure to succeed as a business. They support our day-to-day operations, and are central to our evolution into exciting new areas. They are the people behind the systems that give our customers the service they expect; the people who make sure new systems work perfectly; and that we have the information we need, when we need it. They make sure we can land and exploit new technologies through smarter, simpler and faster business processes that better meet the needs of our customers. We couldn’t do anything without them, and we think they are brilliant.

Apply for roles in Business & Improvement here.

Product

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Product at N Brown is exciting and varied!  It encompasses product selection, supplier communication, price negotiation, report writing, statistics analysis, design selection and so much more. Whether you work as a buyer or fashion designer, you will work across the business and, of course, with many people in different countries across the world. Our colleagues in Product are all passionate about making N Brown one of the top multi-channel retailers in the UK, whose major strength is understanding and catering for our customers.

  • Buying
  • Merchandising
  • Quality Assurance (Fit and Innovation)
  • Fashion Design

Apply for roles in Product here.

Finance

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N Brown has grown in spectacular fashion over the years, and we’re still growing. We couldn’t be successful without the insights of our Finance Department who work tirelessly to give us the high-quality information we need to inform both day-to-day and strategic business decisions.  Finance is a large, busy department made up of experts in a wide range of disciplines, including procurement, invoice processing, payroll, legal, compliance, audit and more. They all work together to make sure we’re stable, successful and in great shape for an exciting future.

Apply for roles in Finance here.

People

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Our people are, without doubt, the power behind N Brown. Their passion for our brands, their focus on our customer and their sheer determination to do the best for our business are what makes N Brown so successful. People like this need looking after and our People Team are here to do exactly that!

We’re proud to be a business where fashion fits, where talent thrives, and where customers count!

Apply for roles in People Team here.

Contact Centre

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Our Contact Centre Operation are there for our customers, when they need us. Here, our talented people work hard to answer queries, take orders over the phone, promote our latest offers and provide a fantastic customer experience by phone, email, letter and social media. The pace is fast and we work hard, but we also have lots of fun too. These are the people whose excellent work has made us one the UK’s top three companies for Customer Service, and we’re proud of them.

Customer Service and Sales Roles

The Customer Service teams are knowledgeable, customer-focused and passionate about helping our customers with a wide range of queries. Working in a Multi-Channel Contact Centre, they know how to ask the right questions and always respond with solutions and flexibility. They also enhance the customer’s experience by identifying and promoting additional products and services across all of our ranges.

Our Inbound and Outbound Sales Teams are full of people who live and breathe customer service. They learn about our customers, understand the way they shop, know our products better than anyone and know how to give every customer the best possible shopping experience.

All of these are real ‘people people’, wonderful communicators and great listeners. They are focused on our customers and will do everything it takes to delight them – and that’s how they meet their targets, day after day. You don’t need experience to join this team – if you’ve got what it takes, we’ll give you all the training you need to do your job with GUSTO.

Customer Recovery Roles

Our Customer Recovery Advisors interact with Customers who are experiencing problems making payments to their account.  Their main objective is to use first class communication skills to fully understand the cause of the situation and assess how we can help.  Experts in using key questioning and negotiating techniques, they can make an overall financial assessment that leads to an outcome that works for both the customer and us.

The goal is to build long-term relationships, making sure our valuable customers can enjoy shopping with us for many years to come.

Customer Recovery is an award winning team who are passionate about what they do: they do things with GUSTO and combine hard work with having fun.

Support teams

Although smaller in size, our support teams play a vital role in meeting the needs of our customers by keeping our Contact Centre running smoothly.

These teams provide vital support to our business, helping our colleagues to react quickly to changing demands and deliver quality services that meet our customers’ expectations of N Brown. Our support services are wide-ranging but include:

  • Operational Planning (Dialler Analysts, Real-Time Analysts, Management Information Specialists and Resource Planning)
  • Coaching
  • Quality Assurance and Customer Insight

Apply for roles in Contact Centre here.

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