Role: Team Leader – Returns Department

Department: Logistics

“I’m very proud of my 15 years with N Brown.”

Jayne explains the art of going above and beyond at N Brown …

“I’ve been with N Brown since 1999. I started on the shop floor in Highbay Reboxing, which is an automated stock storage facility, before moving into quality checking where we are very focused on getting things right for the customer. After a while I became involved in training new as well as existing colleagues, before stepping up a level to Assistant Team Leader in the Highbay. While in this role, I had the chance to taste life as a Team Leader in other departments for short periods – this gave me an amazing insight into the business, as well as broadening my experience.

“I’m now settled in Returns as a Team Leader. The management team is great at seeing people’s potential, and they’ve always encouraged me to apply for roles I’m interested in.

“I think it’s important to be passionate about what you do, and take pride in your work – even if that means going above and beyond what’s expected. I’m still proud of the time when I returned – by hand ­– a package of vital medication that a customer had accidentally  sent to our warehouse!”