Annie
Role: Customer Recovery Advisor
Department: Contact Centre – Customer Recovery
“I know we can be Number 1.”
We talk customer service with Annie …
“We like to look after our customers in all kinds of ways. Here, I’m part of a team of people who help customers who are struggling financially. We put them on a temporary payment plan so they can sort themselves out and get back shopping with us! It’s all part of the great customer service we provide.
“It’s a great atmosphere here – we’re like one big happy family, and it’s a joy to be part of it. Togetherness is crucial to our culture: we try to do everything as a team and make sure our customers are happy with what they get from us.
“Our managers are great – they help us in our role, and make sure we can take advantage of the opportunities that exist everywhere in N Brown. In fact, opportunity is one of our GUSTO values. It’s really important that everyone has the chance to build the career they want.
“I feel I’m good at my job because I’ve been given the chance to work in other departments and built up a lot of knowledge that way. But it’s also important to be passionate about what you do, and committed to N Brown, what we stand for, and of course our customers.
“And customers are at the heart of everything, at the heart of GUSTO. I’m very proud that we’re Number 3 in our sector for customer service – and I know we can be Number 1.”
- Merchandising Opportunities
- Product Manager
- Senior Marketing CRM and Loyalty Co Ordinator
- Ecommerce Executive
- Junior Buyer- Ladieswear
- Finance Opportunties
- Assistant Buyer - Ladies Fashion Brands
- Finance Administration Assistant
- Email Marketing Executive
- Commercial Planning Analyst
- E-Commerce Executive
- Product & Customer Experience Innovator - Consumer Electricals
- CRM Coordinator
- Interim Head of Payroll (up to 12-24 month FTC)
- Merchandiser - Sportswear
- Senior IT Infrastructure Manager
- Studio Digital Retoucher
- CRM Co-ordinator
- Targeting Analyst
- Lead Studio Digital Retoucher
- Assistant Merchandiser
- Ecommerce Executive
- Social Media Coordinator
- Digital Media Performance and Project Coordinator
- Ecommerce Manager - International
- Senior Marketing CRM Coordinator
- Group Finance Manager (12 months FTC)
- Group Financial Accountant
- Head of Media Strategy and Planning
- Packaging Compliance Technician
- IFRS9 Impairment controller
- Learning Lead
- Site Optimisation Executive
- Head of Marketing (Customer and Trading)
- Assistant Merchandiser - Temporary
- Facilities Team Leader
- Assistant Merchandiser
- Collections Strategy Manager
- Import Administration Assistant
- Merchandiser - Mens Footwear
- Shift Engineer
- Android Developer
- Senior Procurement Category Manager- 6-12 month FTC
- Senior Site Optimisation Co-ordinator
- Digital Marketing Analyst
- Cloud Platform Engineer
- CRM Executive
- Accounts Payable Assistant - Temporary 3 Months FTC
- Technical Analyst
- Fraud Advisor - Temporary 3 months Oct - Dec
- Senior Account Manager - Partnerships/ Junior Merchandiser
- Procurement Category Manager
- Marketing Coordinator - International
- Customer Insight Analyst
- Ecommerce Coordinator
- Junior Merchandiser - Home and Gift
- Senior Java Developer
- Senior Segmentation & Loyalty Co-ordinator
- UX Researcher
- Senior Product Manager – Data Platform
